How one practice enhanced its patient engagement & profitability

DONE4YOU Marketing and our incredible clients were recently spotlighted in Review of Optometric Business. We love to see our how our work helping eye care professionals impacts their goals and success!

The article dives into how we implemented marketing strategies, modernized their website, and revitalized optical and dry eye trunk shows - seeing a 7% overall revenue growth and an 11% increase in optical revenue after the first year with us! Check out the full feature here: https://reviewob.com/our-most-important-marketing-resource/?utm_source=WhatCountsEmail&utm_medium=ROB_Review%20of%20Optometric%20Business%202025&utm_campaign=ROB_250204_SPCH_ADO

A huge thank you to our amazing clients and partners—you make all of this possible. If you’re ready to level up your practice, let’s chat!

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Dry Eye on a Dime

Considering Adding a Dry Eye Service Line to Your Practice?

What’s holding you back? The investment? As of today, that’s no longer an obstacle. You may be wondering, "How can that be?"

The successful launch and growth of a dry eye service line doesn't require significant capital investment. In fact, it hinges on a few key elements that are either low-cost or can be implemented with minimal expense.

1. A Genuine Interest in Dry Eye Disease

Do you have a sincere interest in dry eye disease? If not, it’s time to reconsider. But if you answered "yes," you already have the first and most important ingredient for success. Passion for the condition will fuel the rest of the process.

2. Commitment to Building Effective Systems

A successful dry eye service line requires systems that are both efficient and easy to implement. Key systems include:

• A Customized, Branded Subjective Screening Tool: This acts as a gateway for engaging patients in conversations about advanced treatments and aesthetic services available in your office

• Objective Testing and Imaging: Tools that demonstrate how a patient's symptoms align with specific exam findings—such as telangiectasias, blocked meibomian glands, demodex, or incomplete lid closure—help confirm the diagnosis and build trust with the patient

3. Investing in Communication Skills

Are you open to improving your communication skills? Transitioning a patient from a routine wellness or vision exam to a dry eye consult is similar to the transition made for other medical concerns, such as glaucoma, where follow-up testing is required. Clear and consistent messaging is essential for converting patients and building a thriving service line.

Communication also extends to providing comprehensive support materials for patients, including:

• A treatment guide with a link to purchase prescribed therapies (e.g., Dry Eye Rescue)

• A patient procedure planning worksheet that clearly explains fees, treatment options, and expectations

• Branded brochures for treatments and related support materials (e.g., informed consent, pre- and post-treatment instructions)

Please, don’t settle for a black-and-white “’copy of a copy’. High-quality, professionally designed materials will inspire confidence in your patients and improve their compliance.

4. Confidence in Your Clinical Knowledge and Treatment Protocols

Do you have confidence in your clinical knowledge and your ability to effectively diagnose and treat dry eye disease? If you don’t believe in your protocols, neither will your patients. You may benefit from consulting that includes clinical coaching or a specific program such as the Dry Eye Institute.

5. Starting Small with Diagnostic Technology

While it would be ideal to have advanced technology like meibomian gland imaging, tear film analysis, or video slit lamps, you don’t need to wait for that. Start with a reasonable investment, such as a Dry Eye Analyzer, which provides objective data to help guide your treatment plan.

6. Minimal Investment in Treatment Technology

For minimal upfront investment, consider partnering with Zocular. Their ZEST treatment and at-home therapy delivers effective and affordable treatment to address the most common cause of dry eye disease—meibomian gland dysfunction and associated inflammation which will deliver a low-risk, high-reward option to begin treating patients effectively.

The Path to Growth

As you implement these foundational elements, patient compliance, satisfaction, and overall success will naturally increase. With growth, you’ll have the opportunity to invest in more advanced diagnostic and treatment technologies. But for now, start with the basics, and watch your "dry eye on a dime" practice flourish!

Dr. Ann Hoscheit is one of the country's first dry eye experts and her consulting company, EyeBridge Associates, has quickly become recognized as the leading partner in implementing and growing dry eye and aesthetics service lines.

In Dr. Hoscheit's words, "we are not a bootcamp, we are not a continuing education provider, we are not an institute, but we ARE the partner who connects clinical and practical expertise to help you build a best-in-class dry eye service line in a very efficient manner."

The Power of Current Patients: Why They Are Your Best Chance to Grow Your Eye Care Business

As an eye care professional, you understand the importance of attracting new patients. However, it's crucial not to overlook the incredible potential that lies within your current patient base. Your existing patients are a goldmine of opportunities for growing your eye care business. In this blog post, we'll explore the top reasons why your current patients are your best chance for business growth and how you can leverage their potential.

1. Established Trust and Rapport: One of the most significant advantages of current patients is the trust and rapport you have already established with them. They have chosen your practice and received satisfactory care, which builds a solid foundation for future interactions. This trust makes it easier to introduce new services, products, or treatments, as they are more likely to listen and consider your recommendations.

2. Higher Conversion Rates: When compared to acquiring new patients, selling additional products or services to your current patients has a significantly higher success rate. Current patients are already familiar with your expertise and have experienced the value you provide. Consequently, they are more receptive to upsells, cross-sells, and upgrades, leading to increased revenue without the need for extensive marketing efforts.

3. Referrals and Word-of-Mouth: Satisfied current patients can become your most influential brand ambassadors. They can spread positive word-of-mouth about their experiences with your eye care practice, leading to a steady stream of referrals. People tend to trust recommendations from friends, family, or colleagues, making these referrals highly valuable and more likely to convert into new patients. Encourage and incentivize your current patients to refer their acquaintances, amplifying the power of this organic marketing strategy.

4. Repeat Business and Lifetime Value: Current patients offer the opportunity for long-term relationships, resulting in repeat business. By providing exceptional care and maintaining open lines of communication, you can nurture these relationships and become their go-to eye care provider for years to come. The lifetime value of a loyal patient far exceeds the value of a one-time transaction, making them a crucial asset for sustainable growth and profitability.

5. Valuable Feedback and Insights: Your current patients can provide valuable feedback and insights that help you improve your services, processes, and patient experience. Encourage them to share their opinions through surveys, reviews, or direct conversations. This feedback allows you to identify areas for improvement, refine your offerings, and enhance patient satisfaction. By actively listening to your current patients, you demonstrate that their opinions are valued, further strengthening the patient-provider relationship.

6. Personalized Marketing Opportunities: With existing patients, you have access to their historical data, including purchase history, appointment records, and preferences. Leveraging this information, you can deliver highly targeted and personalized marketing campaigns. Tailoring your messages to their specific needs and interests increases the likelihood of engagement and conversion. Whether it's recommending new eyewear options, promoting preventive care, or offering exclusive discounts, personalized marketing establishes a deeper connection with your current patients.

7. Maximizing HSA/FSA Allocations with Special Discounts: As the year draws to a close, it's essential to remind your patients about the benefits of utilizing their Health Savings Account (HSA) or Flexible Spending Account (FSA) allocations on vision services and products. While HSA funds typically roll over to the next year, many patients may still find it advantageous to use these funds sooner rather than later. For those with FSAs, the "use it or lose it" policy means they need to spend the remaining balance before the year ends or risk losing those funds.

   
   

   To encourage your patients to prioritize their eye health, consider offering a special discount or promotion for those who use their HSA or FSA funds before the year is up. Whether it's a discount on a new pair of eyeglasses, specialty lenses, or even routine eye exams, this incentive not only helps patients maximize their benefits but also fosters goodwill and loyalty toward your practice. By helping them make the most of their healthcare dollars, you reinforce your role as a trusted advisor and demonstrate your commitment to their overall well-being.

Your current patients are an invaluable asset for growing your eye care business. Their trust, higher conversion rates, referral potential, repeat business, feedback, and personalized marketing opportunities make them your best chance for sustainable growth and success.

By prioritizing their needs, nurturing relationships, and providing exceptional care, you can turn your current patients into loyal advocates who not only benefit your practice but also contribute to the overall well-being of their friends and family. Remember, your current patients are more than just a revenue source—they are the key to unlocking the full potential of your eye care business.